Top-class customer service
Nokian Heavy Tyres is known for its professional, flexible customer service – the best in its field. Comprehensive service entails much more than just delivering products to the right place at the right time. At its best, it consists of knowledge and skills combined with activities to add cost-efficiency in a carefree and safe manner. With respect for the environment, regardless of the time of week or day.Nokian Heavy Tyres’ technical customer service deals with product and usage training, technical information and solutions to customers needs and questions. In addition, it provides technical support, collects and analyses feedback from the field and competitor information as part of the product development process.
Our commercial customer service is in charge of order processing and the flexible, timely delivery of products to our customers. Our business involves continuous contacts with our customers – in co-operation with them, we develop better tyres, services and new collaboration models.
Flexible and professional customer service is an essential element in our service chain that supports our focus in chosen product segments.